Disappointing Stay

Nice, clean, well equipped small studio cottage. Owner is completely over the top about the place, we simply could not relax the whole three nights we were there. We were told not to touch the heating control computer as it was a £1000 worth of equipment, so of course we didn’t. The first two nights the heating did not come on so we had to contact owner, also no wifi on second night. We were frightened to touch anything. Owner is far too precious about the cottage, makes you feel like she doesn’t really want anybody to stay in it. Never been so glad to leave a place. It was a total waste of money for us. Would not recommend if you are going away for a chill out.
December 2019

Tyddyn Sydney Bach’s Reply :- I am very sorry that you did not enjoy your three-day break. We have been letting out the cottage for 15 years and in all that time there have only been a tiny number of problems. The vast majority of guests have thoroughly enjoyed their stay and many return.I am disappointed that you felt the heating was not on despite the Far-infrared heating panels thermostat being set at 24 C, the towel radiator and underfloor being at 21C, with a fan heater and throws being available to you. Especially as you told me that the cottage was lovely and warm on your arrival and when you returned from your walks. I live on the grounds so I was happy to respond to you immediately on the several occasions you called on me from the first evening, as I had invited you to when I showed you around the cottage.I am sorry that the internet went down one evening. Unfortunately, this was due to an outage which affected the whole area and was totally beyond our control.I do everything in my power to make our guests feel welcome and comfortable. So when you asked if you could check in four hours before the agreed time, I agreed willingly. When you left the dishes, pans and kitchen dirty I did not ask for cleaning costs (as other holiday cottage landlords would do routinely.) We enjoy greeting our new guests who frequently leave as friends and welcoming returning guests as our reviews will testify.